Return Policy Page

Return Policy

Thank you for shopping at Market Is Online. We want you to have a satisfactory shopping experience, and we understand that sometimes returns are necessary. This Return Policy outlines our guidelines and procedures for returning products purchased through our platform. Please read this policy carefully before initiating a return. If you have any questions or need assistance, please don't hesitate to contact our customer support team.

1. Eligibility for Returns:

   • We accept returns within [3] days from the date of delivery.
   • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
   • Certain products, such as perishable goods, intimate or sanitary items, and personalized or custom-made items, may not be eligible for return. Please check the product description or contact us for clarification.

2. Return Process:

   • To initiate a return, please contact our customer support team within the specified return period. Provide them with your order details, reason for the return, and any relevant information or supporting documentation.
   • Our customer support team will guide you through the return process and provide you with a return authorization, if applicable.
   • Please ensure that the item is securely packaged to prevent damage during return shipping.

3. Return Shipping:

   • The customer is responsible for the cost of return shipping unless the return is due to an error on our part, such as a defective or incorrect item.
   • We recommend using a trackable shipping method to ensure that the returned item reaches us safely. We are not responsible for lost or damaged returns.

4. Inspection and Refunds:

   • Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
   • If the return is approved, we will process the refund to your original method of payment within [X] business days. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.

5. Non-Refundable Items and Fees:

   • Certain items and fees may be non-refundable, including but not limited to shipping fees, gift wrapping charges, and any applicable restocking fees. These will be clearly communicated to you during the return process.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a return, replacement, or repair, depending on the specific circumstances.
   • Please provide clear photos or videos of the damaged or defective item, as this will assist us in expediting the resolution process.

7. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or model, please initiate a return following the guidelines mentioned above and place a new order for the desired item.

8. Change of Mind:

   • If you simply change your mind about a purchase and wish to return the item, please note that a restocking fee may apply. The restocking fee, if applicable, will be communicated to you during the return process.

Please note that this Return Policy applies only to purchases made through Market Is Online. If you have purchased an item from one of our sellers, their specific return policy may apply. Please refer to the seller's return policy provided on the product page or contact the seller directly for further information.

We strive to provide excellent customer service and resolve any issues that may arise during the return process. Your satisfaction is important to us, and we appreciate your understanding and cooperation in following this Return Policy.

If you have any further questions or require assistance, please don't hesitate to contact our customer support team.